Terms & Conditions

Once a booking has been confirmed, a contract between you, the person who made the booking, and Off-Grid Holidays Scotland becomes active and binding. By making the booking, you take full responsibility for ensuring that all the following Terms & Conditions of let are adhered to by all members of your party.

Guests agree:

1. To limit the number of people occupying any of the properties to the maximum number for that property including children and babies. For Glenhead Lodge, that is 11 people in total. For the Shepherd's Hut, the maximum is 2 people and the Pod, 2 people. We regret pets are not permitted.

2. To pay 25% deposit on booking, with the balance payable one month before the start of the holiday. If a booking is made less than one month before the start of the holiday, the full rent is payable at the time of booking. Where payment of the balance is not made one month before the start of your holiday, we will treat the property as being available for re-letting.

3. To notify any cancellation in writing and pay any monies due. If the accommodation is re-let at the full rate, a full refund, less an administration fee of £25 per week, will be made. If the booked property is not re-let, then no refund will be made. To safeguard against cancellation charges and other unforeseen eventualities, we recommend that you take out cancellation insurance as we do not provide insurance under the terms of this holiday rental agreement.

4. To accept that, should the booked property, subsequent to booking, become unavailable for any reason, the liability of Off-Grid Holidays Scotland is limited to the repayment of any rent already paid.

5. To accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at the guests’ risk. Also, guests agree to absolve Off-Grid Holidays Scotland of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein, or from any illness or injury arising from any cause whatsoever.

6. To use the property solely for its purpose as self-catering accommodation and to accept the owner’s right to refuse to hand over the property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance, or displaying unreasonable behaviour may result in us asking guests to leave.

7. To allow Off-Grid Holidays Scotland's representatives access to the property at all reasonable times.

8. To be responsible for shutting all exterior doors and appropriate windows and securing the property when absent or sleeping.

9. To respect and look after the accommodation during your stay and to leave the property clean and tidy, with full inventory. You accept to pay a discretionary £80 charge for any extra cleaning which may be required.

10. To take responsibility for minimising fire risk including not lighting camp fires or barbecues at the property or anywhere within the Galloway Forest Park. Barbecues are only permitted in the designated barbecue area at Glenhead. Only gas barbecues in the designated areas will be allowed. Barbecues and gas will be provided by the owner.

11. To reimburse Off-Grid Holidays Scotland for any breakages, loss or damage, other than those due to fair wear and tear.

12. To agree not to sub-let or re-assign the property to another person or persons without the written permission of Off-Grid Holidays Scotland.

13. To vacate the property by 10am on the final day of the let, unless otherwise agreed with Off-Grid Holidays Scotland. Failure to vacate promptly may incur a minimum penalty charge of £80, or more, depending on the degree of inconvenience to incoming guests. Guest arrival time is from 4pm onwards.

14. “Force Majeure” – We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your holiday home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, pandemic, actual or threatened terrorist activity and all similar situations beyond our control. In such an event, we will do our best to offer you an alternative date if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will issue a credit note or refund all monies you have paid. Please note, all bookings from 2021 onwards are made in the knowledge that Coronavirus is now here to stay.

Where any cancellation or change results from force majeure, our liabilities are limited to offering you an alternative date (where available) or refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. If you have accepted a credit in lieu of a refund, our standard cancellation terms and conditions are applicable when you rebook. Likewise, If your original booking is moved/altered due to force majeure, then our original terms and conditions are applied. Please note, bookings made subsequent to 2020 are made in the full knowledge of the potential travel disruption that may continue to result from Coronavirus.

15. Shortcomings – You must notify us of any shortcomings with your accommodation immediately so that corrective action can be taken. We cannot accept liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint or claim during your holiday and write to us within 30 days of the end of your holiday.